I want to RETURN an item

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Returns are easy at!

If you are not 100% satisfied with your purchase, you can return your order to the warehouse for a refund.

With TheShoeMart's 90 day return policy, there are no special catches or exceptions. All we ask is that you send the items back to us in the original packaging, and make sure that the merchandise is in the same condition that you received it in.

Below is a video on how to properly try on Alden shoes without flexing them.

Return With - It's Easy:

-You can return your purchase for up to 90 days from the purchase date.

-Products must be in the condition you received them and in the original box and/or packaging.

-Return shipping is $7.99 and will be subtracted from your refund.

-From our website, you will be able to email to yourself or print your FedEx return label.

-Then just drop it off at a local FedEx location near you. (Please do not use a FedEx drop box.)

-Please do not send your purchase back to the manufacturer.

-Once your return is received and inspected,your refund will be processed and a credit will be automatically applied to your credit card or original method of payment within 7-10 business days. Please note that depending on your credit card company, it may take an additional 2-10 business days after your credit is applied for it to post to your account.

-Returns are not accepted on international orders.

Exchanges With

-Please send your item back for a refund using our Easy Returns RMA system.

-Place a new order on our website.

**Please do not use the shoe box to ship shoes back to us**

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