Customer Service

TheShoeMart.com
950 Bridgeport Avenue
Milford, CT 06460
Phone: (800) 850-7463

Business Hours
Monday - Saturday 9:30am - 6:00pm EST
We are closed on Sunday

Retail Store

TheShoeMart
3 Berkeley Street
Norwalk, CT 06850
Phone: (203) 853-6543

Business Hours
Monday - Saturday 9:30am - 6:00pm EST
We are closed on Sunday

Free Shipping

Shipping is FREE on all domestic orders! No minimums, no exceptions!

We use FedEx as our primary shipping carrier, offering expedited shipping options for faster delivery.

***Please note that FedEx expedited delivery times are in BUSINESS days, which exclude weekends and holidays.***

****Please be advised that some packages may require a signature upon delivery.****

FedEx

For all orders shipping to a PO Box or Military Base, we will ship your order using US Postal Service.

International Shipping (Outside of the USA)

We DO NOT ship the following brands internationally:

  • Alden
  • Minnetonka
  • Vibram Five Fingers

PayPal is the ONLY payment method we accept for international orders.

We ship to the following countries:

  • Australia
  • Canada
  • France
  • Germany
  • Great Britian
  • Italy
  • Japan
  • New Zealand
  • Norway
  • Spain
  • Sweden
  • Switzerland

If you do not see your country listed, we DO NOT SHIP there. Please contact us with any questions.

International Shipping Rates

You are responsible for all Taxes and Duties. These will be charged upon delivery. Please contact your local FedEx agent to determine your estimated taxes and duties. All international shipments are thoroughly inspected to assure perfect product fulfillment. We will NOT mark the package as a gift. Returns are not accepted on international orders. Due to vendor restrictions, some brands are not eligible for international shipping.

Easy Returns

Return Policy Information

If you are not 100% satisfied with your purchase, you can return your order to the warehouse for a refund. Just go through our easy self-service return process to print out a return label. Click Here to return an item.

With TheShoeMart's 90 day return policy, there are no special catches or exceptions. All we ask is that you send the items back to us in the original packaging, and make sure that the merchandise is in the same condition that you received it in.

Returns With TheShoeMart.com - It's Easy

  • You can return your purchase for up to 90 days from the purchase date.
  • Products must be in the condition you received them and in the original box and/or packaging.
  • Return shipping is $7.99 and will be subtracted from your refund.
  • From our website, you will be able to email to yourself or print your FedEx return label.
  • Then just drop it off at a local FedEx location near you.
  • Please do not send your purchase back to the manufacturer.
  • Once your return is received and inspected,your refund will be processed and a credit will be automatically applied to your credit card or original method of payment within 7 days. Please note that depending on your credit card company, it may take an additional 2-10 business days after your credit is applied for it to post to your account.
  • Returns are not accepted on international orders.

Exchanges With TheShoeMart.com

Sales Tax

6.35% Sales Tax will be charged only on orders delivered in Connecticut.

Payment Types Available On Theshoemart.com
BizRate Customer Certified (GOLD) Site TheShoeMart NexTag Seller
TheShoeMart is UpFront