Customer Service

Welcome to TheShoeMart Customer Service Page!

If you need help, you've come to the right place! We've answered some common questions on this page, as well as provided our contact information so that you can get in touch with us.

Contact Customer Service

Customer Service is available Monday-Friday from 8am to 4pm EST. You can get in touch with us by phone at 800.850.7463 or by e-mail at can also fill out the contact form on our Contact Us page.


Shipping & Delivery

Shipping is FREE on all domestic orders over $50. We also offer expedited shipping options for faster delivery. We do not offer international shipping. For more information about shipping methods, costs, and taxes and duties, please see our Shipping Policies page.


Privacy & Security

Protecting your information is our highest priority when it comes to online security. We neither sell nor share your information with outside companies or third parties, and we have developed serveral safeguards to keep your information confidential. As with many other web stores, you must have both Cookies and Javascript enabled in order to use our site.

Read our full Privacy Policy.


Returns & Replacements

Returns and replacements are easy at! Begin the returns process on the Returns page. We do offer free returns for store credit.

For more information, read our full Return Policy here.



If you have any questions about your order or need help ordering, please Contact Us or take advantage of our Live Chat feature. Customer Service is available Monday-Friday from 9am to 9pm EST.


6.35% Sales Tax will be charged only on orders delivered in Connecticut.


Payment, Pricing & Promotions

We accept payment through Visa, MasterCard, American Express, Discover, Amazon Pay, and PayPal.  

All Promotions are ONLINE ONLY and Exclude Sale items and the following brands: Alden, Austen Heller, BOGS, Born, Brooks, Bruno Magli, Byford, Carolina, Clarks, Dansko, Darn Tough, JC Cole, Johnston & Murphy, Keen, Magnanni, Marcoliani, Merrell, Minnetonka, Naot, New Balance, Nunn Bush, Olukai, Pendlay, Pikolinos, R.M. Williams, Rockport, Santoni, Sorel, Timberland, Tommy Bahamas, Ugg, Vionic, Wolverine. ANY PREVIOUS ORDERS are NOT included. Excluded brands do not count towards order minimum.


Viewing Orders

Head over to "My Account". If you are not already logged in, you will be prompted to do so. Click on "Orders" in the Account Dashboard.


Updating Account Information

Sign in to your account. From there, you can access your Orders, Returns, MessagesAddresses, Wish List, and Account Settings. In account settings, you can update your account information and and set a new account password.

Please note, you must create an account at and log in to your account to access these features.


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