Price Match Guarantee
Found an item we sell for less at an authorized U.S. retailer within 10 days of your purchase? We'll refund the difference.
Request a price matchPrice match requests are reviewed by our customer service team, Monday–Saturday, 10am–6pm EST.
What qualifies
The identical itemSame style, size, width and color, new condition.
An authorized U.S. retailerSold and shipped by an authorized dealer of the brand, through its own website.
In stockAvailable to buy at the lower price when we verify it.
Within 10 daysRequest it within 10 days of your purchase on TheShoeMart.com.
How to request a price match
- Place your order on TheShoeMart.com.
- Email us within 10 days at support@theshoemart.com with your order number, the web address where you found the lower price, and a screenshot showing the price.
- We verify it. Once confirmed, our team will email you your new total and refund the difference.
How the price is compared
Final price to final price
We compare the competitor's final price, after any discounts, promotions and shipping charges, with the final price on your TheShoeMart.com order.
If our price drops
If we lower our everyday price on an item within 10 days of your purchase, we'll refund the difference. This doesn't apply to limited-time promotions, coupon codes or sale events.
One per month
Price matches are limited to one refund per customer per month, for one item per request.
What's not eligible
- Purchases made in our Norwalk store or through our listings on other marketplaces (such as Amazon or eBay).
- Marketplace and third-party sellers, such as sellers on Amazon, eBay or Walmart Marketplace.
- Auction sites, private or members-only sales, and flash sales.
- Coupon codes, loyalty or membership pricing, cash-back offers, gift-with-purchase and bundle pricing.
- Clearance, closeout, open-box, used or second-quality items.
- Alden Factory Seconds and other items exclusive to The Shoe Mart.
- Retailers outside the United States.
- Prices that result from a pricing error.
The Shoe Mart reserves the right to verify any price and to determine whether a retailer is authorized or legitimate.