Return Policy

Returns are easy at TheShoeMart!

  • 90 Days
  • Prepaid Return Label
  • $7.99 Restocking Fee


Click Here
 to begin the returns process.


Once your return arrives at our warehouse it will be processed within 10 days.

Outbound shipping charges are non-refundable.

Can My Item Be Returned?

  • No signs of wear (i.e. flexing, creasing, scuffs, marked outsoles, etc.)
  • Items are in original packaging
  • Ship in shipping box. (Please don’t use shoe box for shipping)


To exchange an item, please go through our returns process as usual and then place a new order on our website.

Still Have Questions?

We’re happy to help! Just contact our customer service team at or by phone at 800.850.7463