Returns are easy at TheShoeMart!
- 90 Days
- Prepaid Return Label
- $7.99 Restocking Fee
Click Here to begin the returns process.
Once your return arrives at our warehouse it will be processed within 10 days.
Outbound shipping charges are non-refundable.
Can My Item Be Returned?
- No signs of wear (i.e. flexing, creasing, scuffs, marked outsoles, etc.)
- Items are in original packaging
- Ship in shipping box. (Please don’t use shoe box for shipping)
To exchange an item, please go through our returns process as usual and then place a new order on our website.
Still Have Questions?
We’re happy to help! Just contact our customer service team at firstname.lastname@example.org or by phone at 800.850.7463