Free shipping on orders over $25

Details

Faq

How long does it take to process and ship my order?

Most orders ship in 1-2 business days.

How can I check the status of my order and track my package?

You can check the status of your order by logging in to your Shoemart account. You will also receive status updates via email on the order.

What are your shipping options and charges?

We offer free shipping on all domestic orders over $25.00. We also offer various expedited shipping options. Please refer to our checkout for shipping quotes and delivery estimates.

Is my item in stock?

If you are able to add the item/size/width to your shopping cart, it is in stock. If you are unable to add a particular size/width to your shopping cart, it is currently not in stock.

Can I return a gift?

Yes, please follow our regular return process by visiting our "Order and Returns" page. We will refund the original form of payment.

Do you offer international shipping?

Yes, we do offer international shipping on certain brands. Please see our Shipping Policies for more information.

How do I return an item?

In order to return, please call us at 800.850.7463 or visit the "Order and Returns" page on our website to submit an RMA request. Then, please allow 24-48 hours for our customer service team to approve and issue a shipping label to your e-mail. Once your return is received and inspected, your refund will be processed and we will automatically credit the original form of payment for your purchase (minus the $7.99 return shipping). For more information on our returns process, please see our Returns Policy page.

How do I exchange an item?

In order to exchange, we ask that you return the pair that you have (by calling us at 800.850.7463 or going to "Order and Returns" on our website), and once approved, we will credit the original form of payment for your purchse (minus the $7.99 return shipping). You would then place a new order through our website for the item/size that you want.

Which carrier will be used to ship my order?

We use several different carriers, including USPS and FedEx. Please feel free to call us for details.

Can I exchange an item I received as a gift without returning it and placing a new order?

Unfortunately not, you will have to return the item and place a new order.

How long does it take to receive my refund from the time you receive the item back?

Once we receive an item back in our warehouse please allow 7-10 business days for the refund to be processed.

Do you offer price matching?

No, we do not offer price matching.

Will my package be shipped "Signature Required"?

Depending on the value, some packages may require a signature upon delivery.

Can I opt for my package not to be shipped "Signature Required" or have the "Signature Required" removed once the package has been shipped?

No. If a package is deemed as requiring a signature, this cannot be removed under any circumstances. We ship certain items via "Signature Required" in order to protect our customers against theft, loss, or misdelivery.

If it says that my order has been cancelled and that I was never charged, why are the funds not available in my account?

There may be a pending authorization (or "hold") on your credit card from when the order was initially placed through our website. Depending on your particular credit card company, the pending authorization should disappear within approximately 2-7 business days.

How long does it take for the funds to be available once I have been refunded?

Once a refund has been processed, the credit usually posts to your account within 2-5 business days (depending on the particular credit card company).

Can I send the item back using my own shipping method?

No. We ask that you use our returns system because this is necessary in order to create an RMA number that is used by our warehouse. The RMA number helps to ensure that your order is refunded in the order in which it was received. Also, if you were to send the package back using your own shipping method, you would be responsible in the event that it is lost or misdelivered, and your refund may be delayed.

Why am I unable to view tracking details using my tracking number?

While your item has been packaged and is ready to ship, most likely, it has not yet been picked up and scanned by our carrier. Please wait to track your package until after 6:00 PM (EST). If it still does not show tracking details at that point, please contact Customer Service.

If my item has not shipped, yet, can I change the address or shipping method?

While we cannot guarantee that these changes can be made, as long as the order has not been processed and a tracking number has not been generated, we will make every effort to accommodate your request. Please contact Customer Service for details.

How can I check the status of my Amazon order and track my package?

You can check the status of your order by logging in to your Amazon account. You will also receive status updates via email (including the tracking number).

If my item has not shipped, yet, can I change the address or shipping method?

While we cannot guarantee that these changes can be made, as long as the order has not been processed and a tracking number has not been generated, we will make every effort to accommodate your request. Please contact Customer Service at 800.850.7463 for details.

What are your shipping options and charges?

We offer various shipping options, including expedited shipping. Please refer to our checkout for shipping quotes and delivery estimates.

Can I return a gift?

Yes, you would follow our regular return instructions. We will refund your original form of payment.

How do I return an item?

In order for your Amazon return to be accepted, the item must be completely unworn with all original packaging and returned within 90 days. Simply send the item back to us at: Shoemart, 950 Bridgeport Ave., Milford, CT, 06460. Please include your receipt (or any paperwork you have with your order information on it) and write "Refund" on it. Your refund will be processed within 7-10 BUSINESS days of us receiving the shoes.You can ship the package back however you'd like (FedEx, UPS, etc.). We recommend that you insure the package and get a tracking number.

How do I exchange an item?

We ask that you return the pair you have, and we will credit you for it. Once we receive the item back, you will be refunded in 7-10 business days. You would then place a new order through our Amazon site for the item/size that you want. We do it this way because, by the time we receive the shoes you are returning, the item you want may no longer be available.

Can I change the form of payment?

For Amazon orders, we simply charge whatever form of payment is associated with your Amazon account. However, we do not have the ability to change or even view this form of payment. You may be able to change the payment by logging in to your Amazon account. Please contact Amazon for details.

Why doesn't my order include free return shipping?

While we do offer Free Economy shipping on all outgoing orders, only orders fulfilled by Amazon directly include free return shipping. The return shipping details for each item is shown at the top of the Amazon product page.

How can I check the status of my eBay order and track my package?

You can check the status of your order by logging in to your eBay account. You will also receive status updates via email (including the tracking number).

If my item has not shipped, yet, can I change the address or shipping method ?

While we cannot guarantee that these changes can be made, as long as the order has not been processed and a tracking number has not been generated, we will make every effort to accommodate your request. Please contact Customer Service at 800.850.7463 for details.

What are your shipping options and charges?

We offer various shipping options, including expedited shipping. Please refer to our checkout for shipping quotes and delivery estimates.

Can I return a gift?

Yes, you would follow our regular return instructions. We will refund your original form of payment.

How do I return an item?

In order for your eBay return to be accepted, the item must be completely unworn with all original packaging and returned within 30 days. Simply send the item back to us at: Shoemart, 950 Bridgeport Ave., Milford, CT, 06460. You must include our Returns Form, which can be printed out by clicking here http://www.theshoemart.com/mas_assets/images/ebay-returns.pdf. Your return will be processed within 7-10 BUSINESS days of us receiving it. You can ship the package back however you'd like (FedEx, UPS, etc.). We recommend that you insure the package and get a tracking number. Please note we do not accept international returns.

How do I exchange an item?

"We ask that you return the pair you have, and we will credit you for it. Once we receive the item back, you will be refunded in 7-10 business days. You would then place a new order through our eBay site for the item/size that you want. We do it this way because, by the time we receive the shoes you are returning, the item you want may no longer be available. Please note we do not accept international exchanges. "

Will you relist items that are no longer featured on eBay?

Unfortunately, we do not know if an item is going to be re-listed, as all of that is handled by upper management. Please feel free to check our eBay site from time to time to view our current inventory.

Do you have this eBay item in a different color or size that is not shown?

All available items/sizes are currently listed in our eBay store.