TheShoeMart orders are still shipping on-time through the COVID-19 pandemic
All orders ship within 1-2 business days
Express orders will ship within 1 business day (most times same day if before 12pm EST)
Shipping Quotes & Delivery Times
Shipping quotes are available in your shopping cart
All Delivery times are in business days, which exclude weekends and holidays
Some high-value packages may require a signature upon delivery
We do not ship outside of the United States
* Free shipping promotions exclude private sale items
Some Timberland items require additional processing time.
UPS does not pick up on December 31st or January 1st. These days do not count towards business days for shipping.
Returns are easy at TheShoeMart!
Prepaid Return Label
$9.99 Restocking Fee
Sign into your account to submit a return request and we’ll email you a return shipping label.
Returns are usually refunded in 3-4 days upon receipt in our warehouse, but can take as long as 10 days.
Outbound shipping charges are non-refundable.
Now Offering Free Size Exchanges!
Need a different size? No problem, we'll even waive the restocking fee!*
Just proceed through the returns process as usual and select "Size Exchange" as the return reason. Please note the size you would like to exchange for. No need to place a new order, once we receive your item, we will send out the new size to you.
To exchange for another item, please go through our returns process as usual and then place a new order on our website.
Please note that Free Size Exchanges only apply when the replacement requested is the same item, in the same color, in a new, available size. If inventory is not available, the request will be handled as a regular return as outlined above.
*Free Exchanges only apply to footwear and do not apply to accessory items.
Can My Item Be Returned?
No signs of wear (i.e. flexing, creasing, scuffs, marked outsoles, etc.)
Items are in original packaging
Ship in shipping box. (Please don’t use shoe box for shipping)
Still Have Questions?
We’re happy to help! Just contact our customer service team at [email protected] or by phone at 800.850.7463