Product Features

FREE SHIPPING on all domestic orders over $75**

Processing Time

• All orders ship within 1-2 business days
• Express orders will ship within 1 business day (most times same day if before 12pm EST)

Shipping Quotes & Delivery Times

• Shipping quotes are available in your shopping cart
• All Delivery times are in business days, which exclude weekends and holidays

Other Considerations

• Alden Factory Seconds are excluded from free shipping
• Some high-value packages may require a signature upon delivery
• We do not ship outside of the United States
• Some Timberland items require additional processing time

Cancellation Requests

• Upon request, we will make our best effort to cancel your order prior to it shipping.
• Orders cannot be canceled if they are too far along in our shipping process or if they have already shipped.
• Cancellation requests with PayPal as a payment method will incur a 3.5% fee to cover the fees PayPal charges us.

Return Policy

How to properly try on Alden Shoes 

 Return Eligibility Requirements

No signs of wear
No flexing or creasing
Items are in original packaging
Do not use shoe box for shipping box

We cannot take it back if we cannot re-sell it!
If you wouldn't accept the item(s) as ' brand new', we won't either.

Frequently Asked Questions

• How long does a return take?
• Returns are usually refunded in 3-4 days upon delivery to our warehouse.

• How can I get a free return?
• Select ‘store credit’ when you request your return and return shipping is free!

• My item has a defect. Can I get a free return label?
• Yes! The item must be unworn. We will gladly provide you a free exchange for a replacement item and cover the shipping both ways. Requests for a ‘refund’, not a replacement, will be required to pay return shipping since your return reason is something other than the defect reported.

• Can I change to a refund after selecting store credit?
• Yes, but since you received a free return label when selecting 'store credit' there is a $15 fee to cover the return shipping costs.  This can only be done before the store credit has been used on another order.

• What payment method will be refunded for my return?
• Whatever payment method that was used to place the order will be refunded. This includes store credit.

• How much will my return cost if I don't want store credit?
• The shipping cost will be calculated when you request your return.  Our discounted rates are used to ensure you pay a fair price.

• What if I want an exchange?
• No problem! Select ‘store credit’ when requesting your return.  Once your return has been processed, use your store credit on a new purchase.

• If I paid for shipping will that also be refunded?
• No, unfortunately any outbound shipping charges cannot be refunded.

• What if I don't have a printer?
• Select UPS Store QR Code and drop your return off at a UPS Store (no label required). *Additional charge required

 Shipping Questions?

Click HERE to visit our Shipping Policy Page

Still Have Questions?

We’re happy to help! Just contact our customer service team at support@theshoemart.com or by phone at 800.850.7463