Mephisto Women's Phiby Perf PHIBYPERF-941 Scarlet Bucksoft

Product Features

FREE SHIPPING on all orders over $75*

Processing Time

• All orders ship within 1-2 business days
• Express orders will ship within 1 business day (most times same day if before 12pm EST)

Shipping Quotes & Delivery Times

• Shipping quotes are available in your shopping cart
• All Delivery times are in business days, which exclude weekends and holidays

Other Considerations

• *Alden Factory Seconds are excluded from free shipping
• Some high-value packages may require a signature upon delivery
• We do not ship outside of the United States
• Some Timberland items require additional processing time

Cancellation Requests

• Upon request, we will make our best effort to cancel your order prior to it shipping.
• Orders cannot be canceled if they are too far along in our shipping process or if they have already shipped.
• Cancellation requests with PayPal as a payment method will incur a 3.5% fee to cover the fees PayPal charges us.

Return Eligibility Requirements

• 30 days from the ship date
• No signs of wear
• No flexing or creasing
• Original packaging

**Our team thoroughly inspects every pair before it leaves our facility**

Any shoes with creases in the leather or markings on the soles are not eligible for return and will be sent back to the buyer. Please walk gently when trying and keep on the carpet. See the video below for try-on instructions.

How to properly try on Alden Shoes

How to Start a Return

Start a Return

*A return label will be emailed to you after completing a return/exchange in our returns portal*

Fees & Exchanges

• Return Cost: Return and exchange shipping is $20 per return. If you add Free Returns & Exchanges at checkout, return and exchange shipping is free.
  
  
• Original Shipping & Add-On Fees: Original shipping charges and the Free Returns & Exchanges fee are non-refundable. Refunds are issued for the price of the returned items only.
  
  
• What is Free Returns & Exchanges? Free Returns & Exchanges is an optional add-on you can choose at checkout. The price is shown at checkout before you pay, and you can remove it any time before your order ships. Once your order has shipped, it can’t be removed. It includes:
  
  
  • Free Return Shipping – no $20 return fee
  • Unlimited Exchanges – try another size or style at no shipping cost
  • Delivery Guarantee – if your order is lost or arrives damaged in transit, we’ll reship or refund it
    
    

Defective Worn Footwear Policy (Alden Only)

If you believe your worn Alden shoes have manufacturing defects—such as loose stitching, leather flaws, or sole/heel issues—they must be returned to Alden for professional evaluation. Click the "Start a Return" button above and select "File a warranty claim".

Following inspection, shoes confirmed as defective will be repaired at no charge or replaced if necessary.

Important Requirements:

• Only shoes purchased from our store are eligible for defect inspection
• Footwear bought from other retailers cannot be processed for return or exchange
• Normal wear and tear is not covered under this policy
  
  

Still Have Questions?

We’re happy to help! Just contact our customer service team at support@theshoemart.com or by phone at 800.850.7463